WELCOME BACK!

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We’ve missed you, and we’re thrilled to welcome you back inside The Z, where our doors have been closed for more than a year. While we still face challenges ahead, we couldn’t have made it this far without YOUR support. Thank you for safeguarding performing arts for the Southcoast!

A Welcome Back Message from Rosemary Gill, Executive Director

TICKET INFORMATION

If you have tickets to postponed or cancelled shows, please let the box office know if you’d like to keep, exchange, donate or refund your ticket(s).

For rescheduled and future performances, please rest assured you can buy your tickets with confidence. If a show is cancelled or postponed for any reason, you will always have the option for a refund or credit to another show.


KNOW BEFORE YOU GO

As we begin to welcome you back to the Zeiterion Performing Arts Center, our main goal is to create an environment where our audiences, artists, volunteer ushers, and staff feel safe and protected. We are also eager and excited for us all to reconnect with the art and culture we know and love — and have missed. Since the start of the pandemic, we have worked with our resident companies on a comprehensive, responsible reopening plan. Please read on for details about health and safety at The Z and what to know before you arrive.


HEALTH & SAFETY AT THE Z

CLEANING AND AIR QUALITY

  • Frequent, rigorous cleaning procedures following CDC guidelines.
  • High traffic areas and frequently touched surfaces (like doorknobs, railings, and restrooms) are sanitized with increased frequency.
  • Hand-sanitizing stations have been installed throughout the theater.
  • MERV-13 air filters and UVGI lights are used to optimize air quality inside our venues. UVGI for HVAC systems is a disinfection method that uses short-wavelength ultraviolet light to destroy harmful micro-organisms in the air and disinfect duct work. MERV stands for Minimum Efficiency Reporting Value. A MERV 13 filter catches 90% or more of air particles, removing allergens, pollution, viruses, and bacteria from indoor air.

TOUCHLESS ENVIRONMENT

  • All tickets will be e-mailed to reduce touchpoints. These e-tickets may be printed or displayed on a mobile device.
  • The sale of food and drink may be minimized or eliminated.
  • All sales will be credit card only to create a touchless payment environment.
  • Playbills will be exclusively digital.
  • Select doors may be propped open.
  • We encourage all guests, staff, and volunteers to wash their hands frequently or to use the hand sanitizer stations located throughout the theater.

FACE COVERING AND MASKS

  • Face masks are required for all staff and visitors.
  • Bring your own mask and wear it as you enter the theater. If you don’t have a mask, one will be provided.

HEALTH AND SAFETY SCREENING

  • If you are experiencing symptoms or have recently been exposed to someone with COVID-19, stay at home and contact our Box Office for information about ticket exchange options.
  • Before entering, all guests, staff, volunteers, and artists may be asked to certify that they are not experiencing symptoms and have not been recently exposed to COVID-19.

TICKET INFORMATION


Patron Code of Conduct

For the safety of our audience, staff, volunteers, and performers, all guests should self-monitor their health prior to arriving. We ask that you stay at home if you are sick or have been in contact with anyone who is sick or has been sick within the last 14 days.

We require all patrons to adhere to this social contract as outlined below. Those who don’t will not be granted admission or will be removed from the event.

SOCIAL DISTANCING

  • Please leave at least six feet between yourself and other visitors as you line up to enter the theater.
  • We will carefully manage lines to enforce social distancing and avoid overcrowding in restrooms.
  • Shield guards have been installed in areas where guests and concessions staff come into close contact.
  • You may be asked to take your seats early to avoid congestion.
  • Remain in your ticketed group before, during, and after the performance.
  • Our staff and ushers will guide you with announcements and friendly reminders and respond to any questions or concerns you may have.
  • Socially-distanced seating for small audiences will be implemented during the early stages of reopening. We will continue to monitor capacity limits and adjust this procedure per the most recent recommendations from State and Local health officials.

STAFF & VOLUNTEER PROTOCOL

  • All staff and volunteer ushers have been trained on all health safety strategies and policies.
  • Staff and volunteer ushers will wear masks at all times.
  • Staff and volunteer ushers work respectfully with patrons to maintain social distancing in all spaces.


WHAT TO EXPECT WHEN YOU ARRIVE & DURING THE SHOW

ENTERING THE LOBBY

  • Bring your own mask and wear it as you enter the theater. If you don’t have a mask, one will be provided. Masks must be worn at all times. This policy will be enforced for your protection and the protection of others.
  • Your temperature may be taken. Those with temperatures above 100 degrees will not be permitted for the health and safety of our staff, patrons, and performers.
  • You may be asked to answer a Health Check Questionnaire with contact tracing information including name, email, and phone number.
  • To expedite our safety screenings as you enter, please bring minimal personal items with you.

ENTERING THE THEATER

  • Proceed to check-in for e-ticket scanning.
  • An usher will lead you to your seating area.
  • Follow all entrance, seating and exit instructions.
  • Playbills will be issued digitally.
  • Zeiterion Member Lounge and coat check are not currently offered.

DURING THE SHOW

  • Remain in your ticketed group before, during, and after the performance.
  • Concessions are not currently available. No eating on site.

RESTROOMS

  • We will carefully manage lines to enforce social distancing and avoid overcrowding in restrooms.
  • Please follow all social distancing guidance as presented by theater signage and ushers.

AFTER THE SHOW

  • All audience must exit as soon as the show ends.
  • You may be asked to exit the theater in a prescribed order.
  • No lingering or congregating will be permitted.
  • No gathering to meet casts or crew will be permitted.

FREQUENTLY ASKED QUESTIONS – REOPENING


To ensure the safety of those who work at and visit our venues, we’re implementing several changes to provide the best performing arts experience. We have created protocols and safety measures and we are confident that we will have a comprehensive plan that meets government prescribed practices. we will continue to evaluate on a regular basis and upgrade as new and better products and practices are developed.

Recent Capacity Announcement
In early March, the Massachusetts state government granted permission to move to Phase III, Step 2 of COVID-19 safety regulations, allowing up to 500 people in theaters and performance venues. While that gives us hope, we stand with the municipal recommendation for capacity limit of 100 and acknowledge audiences may not be ready to take their seats just yet. With that in mind, The Z and resident companies New Bedford Symphony Orchestra and New Bedford Festival Theatre are planning to safely invite loyal patrons back inside our 1,200 seat theater at a reduced capacity by mid-year. Stay tuned for both indoor and outdoor program announcements soon.

What do you have planned for the 2021-2022 Season?
We are currently working on booking new future show and rescheduling the few postponed shows with dates yet to be determined. It takes months and sometimes years of planning for an artist to tour, so immediate rescheduling is not always possible.

Where can I find the status of an upcoming performance?
This page will have the most up to date information on postponed or canceled performances.

How will I be notified if a performance has been rescheduled?
As soon as we have new dates confirmed for performances, ticket holders will be notified via email. Information will also be shared on social media.

What if I can’t make the new date?
You may contact our box office to discuss your ticket options by email (boxoffice@zeiterion.org) or by phone 508-994-2900.

Will the Zeiterion Performing Arts Center, New Bedford Symphony Orchestra and New Bedford Festival Theatre be providing any programming before the 2021/2022 season begins this fall?
Yes! Please visit our events for more information. Additional activities are in planning phases — to make sure that you receive the latest information, please make sure you’re signed up for emails and follow us on social media.

Can I come to the box office to handle my tickets in person?
Unfortunately, for health and safety reasons, our in-person box office is currently closed. You can reach the box office by phone 508-994-2900 and by email. Due to the high call volume related to our schedule changes, we appreciate your patience and understanding. Our goal is to give you the best possible customer service as we continue to work offsite with limited staff.

Will I continue to use my original tickets for postponed performances, or will you issue new tickets? How will I receive them?
We will reissue digital tickets for all rescheduled performances. Tickets will arrive by your selected delivery method — but please rest assured that we will communicate with you clearly to let you know that they are on the way. We anticipate that all reticketing will be done within 30 days of the performance date. We deeply appreciate your patience and understanding during this unusual time!

Why are you asking me to donate the value of my tickets to the non-profit Zeiterion Performing Arts Center?
This has been a very difficult time for non-profit arts organizations. We were forced to cancel all our programming for the past year, since mid-March 2020. We have incurred significant financial losses through this period, which has a devastating impact. We established the Resiliency Fund, which will provide support for the The Z. Ticket donations or financial contributions are fully tax-deductible. Your generosity is deeply appreciated.

How do I donate the value of my tickets?
To donate your tickets please contact our Box Office or by filling out this form.

When can I get a refund?
The value of your tickets will be held safely on your account until you let us know what you would like to do with it. Requested refunds will be processed within 30 days of the refund request for credit cards. Refunds by check may take a bit longer as we work to service our patrons from offsite.

Why have I not received my refund check?
We are working to serve and process all of our refund requests as quickly as possible. While credit card refunds are expected to be processed within 30 days of the refund request, check refunds may take a bit longer as our accounting team works to serve our patrons from offsite. We are grateful for your patience and understanding.

When will performances resume?
The health and safety of our patrons, staff, artists, and community is our top priority. We are creating new safety protocols and have made building and technology improvements that will allow us to safely welcome large crowds again. We look forward to welcoming you back as soon as it is safe to do so.

What measures are being taken in your venues in response to COVID-19?
We’ve implemented new safety measures so that you can focus on being entertained by the performance, reconnecting with the artists you know and love, or just enjoying the communal experience of being together in an audience with other arts lovers. Find out more about our plans above.

Will there be socially distanced seating and/or capacity limits when we return?
We will be regularly monitoring guidelines and protocols as set forth by local, state, and federal health authorities to ensure that the care and safety of our audience, artists, and company members is the number one priority.

MAKE AN IMPACT

Like all nonprofits, The Z is dependent on its patrons, members and donors who are the heart and soul of our mission to bring people together to experience the magic of live performance. During the pause in revenue from performances and programming, your support plays an even bigger role.

How can I help?

  • Donate to The Z’s Resiliency Fund.
  • You can purchase a gift card.
  • If you can’t make a rescheduled performance, you can gift your tickets to a friend, exchange them for another performance or donate them back to The Z.

While the theater was dark, our lights still shined!

While the Zeiterion was dark during the Covid-19 closure, we were taking care of New Bedford’s beloved theater in lots of ways. From cleaning the historic Czechoslovakian gut-glass chandelier, to examining restoration efforts in the 1980s to reveal the original paint colors and design from 1923. Our paint expert is happy to report the restoration choices in the 80s honored the theater’s original elements!