SchoolTime FAQs

SchoolTime FAQs

When should we book?

Our shows are extremely popular. Please make your request early to avoid disappointment. Once a performance has been selected and confirmed by The Z, make sure the date is on your school’s master calendar. Our reservations are on a first-come, first-served basis, and it may be difficult to reschedule if a conflict develops.

Who do we call with a performance or booking question?

Call 508-997-5664 ext. 129 Monday-Friday between 9AM and 5PM.

Who/What is the School Representative?

The SCHOOL REPRESENTATIVE is responsible for notifying The Z of any changes to the reservation before and after the payment deadline. Notice of cancellation must be made 60 days prior to performance. Cancellations made less than 60 days will not be refunded.

How long are the performances?

Performances are approximately 60 minutes, unless otherwise noted.

How much are tickets?

Performance prices range from $8 to $12 each. See ticket request form for specific prices. With every 10 tickets purchased, you receive 1 free adult/chaperone ticket. Additional chaperones and parents are welcome to attend the performances at the published ticket price.

When do we pay?

Invoices are mailed upon receipt of your request form. Payment (or purchase order) AND any changes in the number attending are due 60 days prior to the performance. If you require additional paperwork to process the payment, please contact The Z staff early in the reservation process. If neither payment nor a purchase order is received at least 60 days prior to the performance your seats may be released to the next school on the waiting list.

What are the cancellation policies?

All cancellations must be made in writing. If you need to cancel, please write in large black letters “CANCEL” on the order form and fax it to 508-999-5956. Please call our office, 508-997-5664 to confirm your fax has been received. Cancellations must be made 60 days prior to day of show. No refund will be issued if your order is not cancelled within the 60 day time frame. When you cancel in a timely manner, we are able to offer classes on the “wait list” the opportunity to attend. Cancellations by The Z rarely occur, but if they do, you will receive a full refund.

What happens if the weather is bad on the day of the performance?

The Z is contractually obligated to pay artists regardless of weather conditions. If your school is cancelled due to bad weather, The Z cannot refund your payment, but with your written request, we will try to accommodate your group at another performance.

How do I prepare my students for the performance?

Discuss proper behavior and etiquette for viewing a live performance. Prepare your students to view the performance with an introductory lesson and/or with The Z’s complimentary study guides which are available on our website for most performances.

How do we arrange for special assistance?

The Z will gladly make the necessary arrangements and accommodations but can only do so with sufficient notice. Please notify us at the time of booking if anyone needs special assistance (wheelchair, hearing-impaired, etc.).

What if the performance I choose is sold out?

If you send in a request for a performance that is already sold out, you will be notified that your group has been placed on a waiting list. If seating becomes available, groups will be contacted in the order in which their request form was received. At that time, immediate confirmation of your desire to attend, along with payment in full, is required, or seats will be offered to the next wait-listed group.