Policies

General Behavior

The Zeiterion strives to ensure that everyone’s experience at the theatre is safe and enjoyable.

All guests must maintain reasonable and appropriate behavior at all times. Guests using offensive language or engaging in disorderly, disruptive or illegal conduct or refusing to comply with a policy or a directive issued by The Zeiterion’s personnel, may be ejected from the facility and may be subject to arrest. Ejected guests will not receive a refund for their tickets or be compensated in any way for their loss. Disturbances include, but are not limited to, the following:

  • Intoxicated, disruptive, illegal and/or disorderly conduct
  • Fighting or challenging others to fight
  • Disturbing another guest, employee, volunteer or a performer with loud and unreasonable noise or belligerent behavior
  • Violation of The Zeiterion’s event policies
  • Violation of the local, state, and federal laws and statutes
  • Attempting to enter or access the stage or any other restricted area without permission
  • Throwing, discharging, or launching any liquid or other substance or item
  • Causing any damage to the property of others or to that of The Zeiterion

Ticket and Membership Restrictions

The Zeiterion reserves the right to cancel orders and restrict/revoke Membership privileges of any patron found to be in violation of our ticketing limits and policies. At The Zeiterion’s discretion, this may include voiding all of the patron’s current orders and denying any future ticket purchases.

It is The Zeiterion’s policy that we do not sell tickets to patrons who seek to resell their tickets.

Each Zeiterion event has a posted ticket limit. Groups and organizations who require more tickets to an event may purchase them directly through our Group Sales program. Not all events are available for discounts or group sales. Customers who are not making a group sale but attempt to manipulate or exceed ticket limits may have the entirety of their order(s) for that event canceled. Ticket limits are in place to ensure fairness in the market and to mitigate the possibility of large numbers of seats being stockpiled by third party sellers. We appreciate our patrons’ cooperation in keeping tickets out of the hands of resellers and we are always available to answer questions and provide personal service through our Box Office (508)994-2900.

Third Party Ticket Sellers

Buyer Beware! We do not authorize our tickets for resale through third party sellers such as eBay, StubHub, Craig’s List, etc. Tickets purchased through sources other than the Zeiterion box office or official website (www.zeiterion.org) may have substantial service fees above face value and are purchased at your own risk. We do not replace fraudulent tickets. Duplicate, counterfeit or altered tickets will not be honored.

On occasion, we will allocate tickets through Groupon or an artist may make tickets available through their official site or fan club website.

Picking up your tickets

If you’re picking up pre-paid tickets on the night of the show, you will need to go to the Will Call window, which is located outside on the sidewalk before you enter the lobby. Patrons must present a valid ID when picking up Will Call or reprinted tickets. Will Call tickets can also be picked up during regular box office hours. The box office will not release tickets if the name on the ID does not match the name used to purchase the tickets or if the photo on the ID does not appear to be the person retrieving the tickets. If you would like to designate an alternate name for will call pickup, call the Box Office with the name of the person picking up the tickets, who will also need to present a valid ID.

What does Will Call mean? Will Call is a shortened phrase based on the expression “will call for”, meaning “to come and get.” In the theatre world, Will Call references picking up prepaid tickets at a designated window on the night of the event. To pick up tickets that are not yet paid for, please visit the Box Office.

Patron Safety Policy

The safety and well-being of our patrons, staff and artists is of utmost importance to us.

Please be aware that weapons are not permitted in The Zeiterion. The Zeiterion strictly prohibits the possession, use, or introduction of weapons anywhere on its premises.

It shall be a violation of Zeiterion policy for any person to have in his or her possession any weapon or to introduce any weapon into The Zeiterion, including public access areas. Possession and distribution of weapons also may be governed by specific federal, state and local regulations. The Zeiterion reserves the right to inspect and search persons entering the premises, including hand-carried items.

Any item that could endanger public safety is considered a weapon for purposes of this policy. The Zeiterion reserves the right to refuse the entry of any item that could be considered a weapon. Some examples of weapons include, but are not limited to:

  • Firearms: handguns, rifles, shotguns, and other firearms of all types, air guns, pellet guns, and BB guns
  • Knives of any kind other than eating utensils
  • Tasers, stun guns
  • Fireworks, explosives, or any other dangerous or hazardous devices

Violators of this policy may be subject to ejection from Zeiterion property and/or civil or criminal penalties.

EXCEPTION: Sworn law enforcement personnel; private security officers employed and/or contracted by The Zeiterion.

Please visit our FAQs page for more information.