Theatre Policies & FAQ’s

GENERAL THEATRE POLICIES

Patron Behavior

The Zeiterion Theatre is committed to providing a safe, secure and enjoyable environment for our patrons, staff and performers. In that effort, we encourage respectful and appropriate behavior from all patrons at performances and reserve the right to remove patrons from the theatre whose behavior is disruptive or contrary to theatre policy. Please be respectful of your fellow patrons and their desire for quiet enjoyment of the performance. In the event that your theatre experience is being disrupted by another patron, please find an Usher or the House Manager.

Standing and Dancing

The Zeiterion welcomes all types of theatrical events, concerts and performances to our stage. Depending on the nature of the performance, there may be occasions when patrons are inspired to show their enthusiasm by standing or dancing at their seats, especially when encouraged by the performers to do so. In such instances, we ask that patrons remain at their seats, keep the aisles clear and refrain from congregating near the sides or front of the stage. To ensure the safety of all guests while presenting an enjoyable experience for everyone, The Z staff reserves the right to require patrons to return to their seats and/or remain seated.

Disruptive Behavior

All guests must maintain reasonable and appropriate behavior at all times. Guests using offensive language or engaging in disorderly, disruptive or illegal conduct or refusing to comply with a policy or a directive issued by The Zeiterion’s personnel, may be ejected from the facility and may be subject to arrest. Ejected guests will not receive a refund for their tickets or be compensated in any way for their loss. Disturbances include, but are not limited to, the following:

  • Intoxicated, disruptive, illegal and/or disorderly conduct
  • Fighting or challenging others to fight
  • Disturbing another guest, employee, volunteer or a performer with loud and unreasonable noise or belligerent behavior
  • Violation of The Zeiterion’s event policies
  • Violation of the local, state, and federal laws and statutes
  • Attempting to enter or access the stage or any other restricted area without permission
  • Throwing, discharging, or launching any liquid or other substance or item
  • Causing any damage to the property of others or to that of The Zeiterion

Patron Safety

Please be aware that weapons are not permitted in The Zeiterion. The Zeiterion strictly prohibits the possession, use, or introduction of weapons anywhere on its premises.

It shall be a violation of Zeiterion policy for any person to have in his or her possession any weapon or to introduce any weapon into The Zeiterion, including public access areas. Possession and distribution of weapons also may be governed by specific federal, state and local regulations. The Zeiterion reserves the right to inspect and search persons entering the premises, including hand-carried items. Any item that could endanger public safety is considered a weapon for purposes of this policy. The Zeiterion reserves the right to refuse the entry of any item that could be considered a weapon. Some examples of weapons include, but are not limited to:

  • Firearms: handguns, rifles, shotguns, and other firearms of all types, air guns, pellet guns, and BB guns
  • Knives of any kind other than eating utensils
  • Tasers, stun guns
  • Fireworks, explosives, or any other dangerous or hazardous devices
  • Violators of this policy may be subject to ejection from Zeiterion property and/or civil or criminal penalties. EXCEPTION: Sworn law enforcement personnel; private security officers employed and/or contracted by The Zeiterion.

Third Party Ticket Sellers

Buyer Beware! We do not authorize our tickets for resale through third party sellers such as eBay, StubHub, Craig’s List, etc. Tickets purchased through sources other than the Zeiterion box office or official website (www.zeiterion.org) may have substantial service fees above face value and are purchased at your own risk. We do not replace fraudulent tickets. Duplicate, counterfeit or altered tickets will not be honored. On occasion, we will allocate tickets through Groupon or an artist may make tickets available through their official site or fan club website.

Ticket and Membership Restrictions

It is The Zeiterion’s policy that we do not sell tickets to patrons who seek to resell their tickets. The Zeiterion reserves the right to cancel orders and restrict/revoke Membership privileges of any patron found to be in violation of our ticketing limits and policies. At The Zeiterion’s discretion, this may include voiding all of the patron’s current orders and denying any future ticket purchases.

Ticket Limits

Each Zeiterion event has a posted ticket limit. Groups and organizations who require more tickets to an event may purchase them directly through our Group Sales program. Not all events are available for discounts or group sales. Customers who are not making a group sale but attempt to manipulate or exceed ticket limits may have the entirety of their order(s) for that event canceled. Ticket limits are in place to ensure fairness in the market and to mitigate the possibility of large numbers of seats being stockpiled by third party sellers. We appreciate our patrons’ cooperation in keeping tickets out of the hands of resellers and we are always available to answer questions and provide personal service through our Box Office (508)994-2900.

Ticket Delivery Methods

Tickets purchased in person will be printed and given to customer upon completion of the transaction. Tickets purchased over the phone may be mailed (via regular mail) or held for will call pickup night of show with a valid ID. Tickets purchased from a location farther than a 500 mile radius from the theatre will not be mailed, they will be held at the theatre for will call pickup with a valid ID.

FAQ’S

GENERAL INFORMATION

  1. How can I join the theatre’s email list to be notified when shows are announced?
  2. How frequently will you email me?
  3. Will my private and personal information be safe from third parties?
  4. How do I become a member of The Zeiterion Theatre?
  5. How can I give a donation to the theatre?
  6. How can I become an usher volunteer?
  7. Is the theater available to rent for a show or function?

BOX OFFICE RELATED QUESTIONS

  1. How can I purchase a ticket?
  2. Do you sell gift certificates?
  3. What about others websites that have your tickets for sale, should they be trusted?
  4. Where can I see a seating chart of the theatre?
  5. How many rows are in the theatre and what are the seats like?
  6. Am I eligible for discounted tickets?
  7. What does “will call” mean?
  8. My tickets are for seats 2 and 4 – are those seated together?
  9. Does my child/infant need a ticket?
  10. How can I purchase tickets for accessible seating?
  11. Why am I asked to pay a processing and/or convenience fee?
  12. Can I print my show tickets from home?
  13. I lost my tickets! What do I do?
  14. If I have tickets I can’t use, can I get a refund?
  15. Can I exchange my tickets to a different performance?
  16. What if the theater has to cancel a show?
  17. Does the Zeiterion have a foul weather policy?

VISITING THE ZEITERION PERFORMING ARTS CENTER

  1. How do I get to the theatre, and where can I park?
  2. How early should I arrive for a show?
  3. Does the theatre have a dress code?
  4. Is there a coat check at the theatre?
  5. Will I be able to purchase food and drinks in the lobby?
  6. Will I be able to buy a CD or merchandise from the show?
  7. Can I bring my camera?
  8. Is The Z accessible?
  9. Can I bring my cell phone in case of an emergency?
  10. Can I use my cell phone to text or tweet during a show?
  11. What can I do if someone seated near me is loud or interfering with my enjoyment of the show?
  12. Does the theater have first aid in case of an emergency?
  13. I left a personal item at the theater; will I ever see it again?
  14. Is there an ATM at the theater?
  15. Where can I go for help when at the theater?
  16. Are pets allowed?