GENERAL THEATRE POLICIES
The Zeiterion Theatre is committed to providing a safe, secure and enjoyable environment for our patrons, staff and performers. In that effort, we encourage respectful and appropriate behavior from all patrons at performances and reserve the right to remove patrons from the theatre whose behavior is disruptive or contrary to theatre policy. Please be respectful of your fellow patrons and their desire for quiet enjoyment of the performance. In the event that your theatre experience is being disrupted by another patron, please find an Usher or the House Manager.
Standing and Dancing
The Zeiterion welcomes all types of theatrical events, concerts and performances to our stage. Depending on the nature of the performance, there may be occasions when patrons are inspired to show their enthusiasm by standing or dancing at their seats, especially when encouraged by the performers to do so. In such instances, we ask that patrons remain at their seats, keep the aisles clear and refrain from congregating near the sides or front of the stage. To ensure the safety of all guests while presenting an enjoyable experience for everyone, The Z staff reserves the right to require patrons to return to their seats and/or remain seated.
All guests must maintain reasonable and appropriate behavior at all times. Guests using offensive language or engaging in disorderly, disruptive or illegal conduct or refusing to comply with a policy or a directive issued by The Zeiterion’s personnel, may be ejected from the facility and may be subject to arrest. Ejected guests will not receive a refund for their tickets or be compensated in any way for their loss. Disturbances include, but are not limited to, the following:
- Intoxicated, disruptive, illegal and/or disorderly conduct
- Fighting or challenging others to fight
- Disturbing another guest, employee, volunteer or a performer with loud and unreasonable noise or belligerent behavior
- Violation of The Zeiterion’s event policies
- Violation of the local, state, and federal laws and statutes
- Attempting to enter or access the stage or any other restricted area without permission
- Throwing, discharging, or launching any liquid or other substance or item
- Causing any damage to the property of others or to that of The Zeiterion
Please be aware that weapons are not permitted in The Zeiterion. The Zeiterion strictly prohibits the possession, use, or introduction of weapons anywhere on its premises.
It shall be a violation of Zeiterion policy for any person to have in his or her possession any weapon or to introduce any weapon into The Zeiterion, including public access areas. Possession and distribution of weapons also may be governed by specific federal, state and local regulations. The Zeiterion reserves the right to inspect and search persons entering the premises, including hand-carried items. Any item that could endanger public safety is considered a weapon for purposes of this policy. The Zeiterion reserves the right to refuse the entry of any item that could be considered a weapon. Some examples of weapons include, but are not limited to:
- Firearms: handguns, rifles, shotguns, and other firearms of all types, air guns, pellet guns, and BB guns
- Knives of any kind other than eating utensils
- Tasers, stun guns
- Fireworks, explosives, or any other dangerous or hazardous devices
- Violators of this policy may be subject to ejection from Zeiterion property and/or civil or criminal penalties. EXCEPTION: Sworn law enforcement personnel; private security officers employed and/or contracted by The Zeiterion.
Third Party Ticket Sellers
Buyer Beware! We do not authorize our tickets for resale through third party sellers such as eBay, StubHub, Craig’s List, etc. Tickets purchased through sources other than the Zeiterion box office or official website (www.zeiterion.org) may have substantial service fees above face value and are purchased at your own risk. We do not replace fraudulent tickets. Duplicate, counterfeit or altered tickets will not be honored. On occasion, we will allocate tickets through Groupon or an artist may make tickets available through their official site or fan club website.
Ticket and Membership Restrictions
It is The Zeiterion’s policy that we do not sell tickets to patrons who seek to resell their tickets. The Zeiterion reserves the right to cancel orders and restrict/revoke Membership privileges of any patron found to be in violation of our ticketing limits and policies. At The Zeiterion’s discretion, this may include voiding all of the patron’s current orders and denying any future ticket purchases.
Each Zeiterion event has a posted ticket limit. Groups and organizations who require more tickets to an event may purchase them directly through our Group Sales program. Not all events are available for discounts or group sales. Customers who are not making a group sale but attempt to manipulate or exceed ticket limits may have the entirety of their order(s) for that event canceled. Ticket limits are in place to ensure fairness in the market and to mitigate the possibility of large numbers of seats being stockpiled by third party sellers. We appreciate our patrons’ cooperation in keeping tickets out of the hands of resellers and we are always available to answer questions and provide personal service through our Box Office (508)994-2900.
Ticket Delivery Methods
Tickets purchased in person will be printed and given to customer upon completion of the transaction. Tickets purchased over the phone may be mailed (via regular mail) or held for will call pickup night of show with a valid ID. Tickets purchased from a location farther than a 500 mile radius from the theatre will not be mailed, they will be held at the theatre for will call pickup with a valid ID.
- How can I join the theatre’s email list to be notified when shows are announced?
Please CLICK HERE to join our email list.
- How frequently will you email me?
Generally, our emails are sent once a week, unless there is a major announcement.
- Will my private and personal information be safe from third parties?
The Zeiterion Theater respects the private and personal nature of information collected in the normal course of business and ticket sales. We will not sell, exchange, trade or provide your name, address, telephone numbers or email addresses to any third party. We will take adequate measures to prevent the theft, loss or misuse of your personal information.
- How do I become a member of The Zeiterion Theatre?
Your membership is vital to our theatre and helps sustain us in a number of ways. It also helps us to continue to bring outstanding performances to our area and makes many of our outreach programs possible. Please click here to find out about membership costs and benefits – you can become a member online or call our Box Office at 508-994-2900.
- How can I give a donation to the theatre?
A donation to the theatre can be handled by calling 508-997-5664 ext 111, or online by clicking here.
- How can I become an usher volunteer?
To inquire about volunteering as an usher or to assist in our administrative offices, please send an email to firstname.lastname@example.org or call our Volunteer Coordinator at 508-997-5664 ext. 123.
- Is the theater available to rent for a show or function?
To inquire about rental information, rates and availability, please call 508-997-5664 ext 114.
BOX OFFICE RELATED QUESTIONS
- How can I purchase a ticket?
The Zeiterion Theater maintains its own Box Office in the theater lobby where tickets can be purchased in person or by phone Mon-Fri 10 to 5 (with extended hours on Thursdays until 7pm) and on Saturday from 10-3. The Box Office is also open 2 hours prior to show time on performance days through intermission. Tickets can also be purchased 24/7 through the Zeiterion website by clicking on the Events page. Convenience fees apply to phone and online orders.
- Do you sell gift certificates?
Yes, Z gift certificates are available to purchase online, by phone or in person at the box office in increments of $10, $25 and $50 (or a combination) and can be used to purchase tickets to any Z performance. Z gift certificates cannot be used to make purchases for New Bedford Symphony Orchestra, New Bedford Festival Theatre, Rentals and concessions.
- What about others websites that have your tickets for sale, should they be trusted?
Be sure to purchase tickets from the Zeiterion Official website only. The Zeiterion does not allow sales of their tickets through any other website or ticket brokers. You will always find the legitimate lowest price ticket through The Z Box Office. The Zeiterion reserves the right to refuse to sell tickets to a buyer who has the intent to resell those tickets through a third party seller platform.
- Where can I see a seating chart of the theatre?
- How many rows are in the theatre and what are the seats like?
There are thirty rows from front to back with no balcony. These rows are separated into four sections, Left, Left Center, Right Center and Right. The seats in rows N-EE in the two center sections are slightly larger, sit lower to the floor, rock slightly and have a bit more leg room. Since The Z is a historic theatre, our seats vary in size. They range from 16 – 18 inches wide and 18 inches deep, with leg room ranging from 13 to 18 inches. Please contact the box office at (508) 994-2900 for more information
- Am I eligible for discounted tickets?
Seniors 65 and over, military personnel and students are eligible for $3.00 off per ticket. These discounts are available by phone or in person only, not online. Groups of 10 or more are also eligible for discounts, click here for details. Contact Group Sales at 508-997-5664 ext 123 for pricing or to place a group reservation. The Zeiterion Performing Arts Center is proud to participate in the Mass Cultural Council’s EBT Card to Culture, the most comprehensive effort of its kind in the nation to open doors to arts and culture experiences for low-income families. EBT card holders can purchase tickets for $5 each to most events in The Z’s 2017/2018 Season. Click here for details.
- What does “will call” mean?
If you’re picking up pre-paid tickets on the night of the show, you will need to go to the Will Call window, which is located outside on the sidewalk before you enter the lobby. Patrons must present a valid ID when picking up Will Call or reprinted tickets. Will Call tickets can also be picked up during regular box office hours. The box office will not release tickets if the name on the ID does not match the name used to purchase the tickets or if the photo on the ID does not appear to be the person retrieving the tickets. If you would like to designate an alternate name for will call pickup, call the Box Office with the name of the person picking up the tickets, who will also need to present a valid ID.
- My tickets are for seats 2 and 4 – are those seated together?
Yes they are seated together – in theatre, the right side of the house is organized in even numbers and the left side in odd numbers.
- Does my child/infant need a ticket?
Yes. Every person attending a performance is required to purchase a ticket, including babies. This allows us to keep track of the number of people at an event in case of emergency. Most shows are appropriate for children 4 and up, please check with our Box Office if you have a question regarding a particular performance. If a child is acting in such a way as to distract other patrons or the performers, we ask that the accompanying adult escort the child out of the venue until it is appropriate to re-enter.
- How can I purchase tickets for accessible seating?
Patrons can purchase accessible and companion seating online, in person or by phone. For our complete offering of accessibility services or to arrange assistance with arrival, please contact The Z box office at 508-994-2900.
- Why am I asked to pay a processing and/or convenience fee?
Processing and convenience fees are standard in the performing arts industry, but since the Zeiterion handles ticket sales independently, our fees are much lower than the average fee you’ll find with theatres using third party ticketing companies. A $5.00 processing fee will be added to every order, whether purchased online, by phone or at the Box Office. This fee is NOT per ticket, it is on the overall order. A $3.50 per ticket convenience fee will be added to every order purchased online or by phone. You are not charged this per ticket fee when purchasing in person at the Box Office. These fees help to cover the cost of operating the theatre, as well as administrative and box office staffing, credit card fees charged by merchant services, ticketing software, 24/7 ordering via our website, postage, computer and telephone systems, utilities and supplies.
- Can I print my show tickets from home?
At this time, the print at home feature is not available but we do hope to offer that in the near future.
- I lost my tickets! What do I do?
Our Box Office has a record of all purchases, so there is no need to worry – simply contact us at 508-994-2900 to arrange for a ticket reprint.
- If I have tickets I can’t use, can I get a refund?
Unfortunately we are unable to offer refunds for tickets purchased. If you are unable to attend a performance for which you have tickets, please consider giving those tickets to a friend or family member.
- Can I exchange my tickets to a different performance?
Unfortunately, The Z has a no exchange policy.
- What if the theater has to cancel a show?
In the rare event that The Z cancels a show, all patrons will be contacted with information regarding refunds.
- Does the Zeiterion have a foul weather policy?
The safety of our patrons, performers, and staff is very important to us. While we rarely cancel a performance due to inclement weather, the possibility does exist that a show may have to be postponed or canceled. Please contact the Box Office or visit our website to get the most up to date information at 508-994-2900. If we make the decision to cancel a performance, the theatre will post a cancellation notice in the following places:• Box Office Phone line (508-994-2900) will be changed to provide notice of a cancellation.
• Social Media: Check our Facebook and Twitter feeds
• Website: We will post a notice on our Events & Tickets as soon as we can.
• Email: If we have your email address, we’ll send notice via email.
• Phone: We will make our best effort to call as many patrons with tickets for a cancelled performance as we can. This is also why it is important for us to have a daytime as well as an evening phone number in our system.
VISITING THE ZEITERION PERFORMING ARTS CENTER
- How do I get to the theatre, and where can I park?
Directions to the theatre can be found here. Event parking is available in the city owned Zeiterion Parking Garage adjacent to the theatre for a reasonable rate. The vehicle entrance is located at the back of the building on Acushnet Ave. The garage is well lit with accessible parking and elevators on all levels. On-street surface parking is also available.
- How early should I arrive for a show?
Our Box Office and lobby open 2 hours before show time on performance days. Theatre seating usually begins 30-45 minutes before show time.
- Does the theatre have a dress code?
There is no set dress code for the theatre, but most patrons dress casually.
- Is there a coat check at the theatre?
Our Z Member Lounge does offer our members a coat check option, among other benefits. Find out how to become a Z Member here!
- Will I be able to purchase food and drinks in the lobby?
The Z has a concession area that offers a full bar with soda, water, beer, wine and top shelf spirits. Candy is also for sale, but no other food is available. Patrons are allowed to bring food and drink purchased at the concession area into the theater. Cash and credit cards are accepted. Outside food and beverages are not allowed in the theatre.
- Will I be able to buy a CD or merchandise from the show?
Merchandise is available on a show to show basis, depending on the artist. Credit cards are not always accepted, so it’s a good idea to bring cash for merchandise purchases.
- Can I bring my camera?
In accordance with the requests of most artists, our policy prohibits cameras, sound recorders and video equipment at performances. On the rare occasion when an artist suspends this policy, notice will be given via signage in the lobby and/or a pre-show announcement.
- Is The Z accessible?
The Z is committed to providing accessible facilities and programs. Patrons can purchase accessible and companion seating online, in person or by phone. We offer audio listening devices (including personal audio loop system that wraps around the neck) at the box office, accessible parking (in The Z parking garage, with elevators to main level), and an accessible restroom. With advanced notice, ASL interpretation and audio description are also available. For our complete offering of accessibility services or to arrange assistance with arrival, please contact The Z box office at 508-994-2900.
- Can I bring my cell phone in case of an emergency?
Cell phones are allowed in the theatre, but we ask that patrons put them on silent mode and refrain from taking them out during the performance, as not to disturb the patrons sitting around them.
- Can I use my cell phone to text or tweet during a show?
The backlight of many cellphones is a distraction to other patrons, so we ask that you refrain from texting or tweeting during a performance.
- What can I do if someone seated near me is loud or interfering with my enjoyment of the show?
Please contact a uniformed usher, they are stationed throughout the house during the performance. They can speak to the offending party or ask the House Manager to do so. If an usher isn’t readily available, please visit our lobby or Box Office and a staff member will assist you.
- Does the theater have first aid in case of an emergency?
Please speak with the House Manager or any usher if you are in need of medical care. There are first aid kits in areas throughout the theatre and we always have a member of the fire department on hand for medical emergencies.
- I left a personal item at the theater; will I ever see it again?
Please check with the House Manager before leaving the theatre if you have misplaced an item. Our Box Office can also be contacted in the days following the performance in the event the item was placed in our Lost and Found. The Zeiterion is not responsible for lost or stolen items.
- Is there an ATM at the theater?
At this time, The Zeiterion does not have an ATM on the premises. There is a local bank just outside that has a 24 hour ATM machines.
- Where can I go for help when at the theater?
Whether you need advice about a great local restaurant, directions to the highway or have questions about our beautiful theatre, all our staff are here to assist you. Please visit our Box Office, which is located inside the lobby, and our box office staff will be happy to answer your questions or locate the House Manager or Production Director in order to assist you. If you need immediate assistance while inside the House, please locate a uniformed usher, they will be stationed at the top of the aisle and at the doors leading into the lobby.
- Are pets allowed?
Pets are not allowed, with the exception of trained service animals. A service animal is classified as a dog that is individually trained to do work or perform a service for a person with a disability.
- What happens if I arrive late to a performance?
Late seating can be disruptive to the performer and the audience. Latecomers will be seated at the discretion of the artist and Zeiterion staff. Patrons arriving late for a performance may be required to stand at the back of the theatre or sit in a pre-designated area of the theatre until intermission or an appropriate break allows for seating without disruption to the performance.